ezMessage - Guest Experience Platform
Engage and delight your guests with a premium 5-star experience throughout their stay.
Communicate
with customers
Experience platform
Sell more
& Offers
Feelings & Reviews
Seamless Communication with Guests During Their Stay
- Synchronize and automate communication across multiple channels such as SMS, email, WhatsApp, Airbnb, Booking.com, and more. Manage all guest interactions in one place.
- Automated responses to FAQs via AI-powered chatbots, offering 24/7 instant support.
- Provide automatic translation to allow connection with customers from all over the world
- Direct integration with Booking, Airbnb, and Expedia.
Save time, personalize the experience
- Effectively connect with customers through automated, personalized messaging.
- Streamline the check-in process with seamless cloud-based integrations and forms directly linked to PMS.
- Highlight services and share essential information with guests through technical registrations.
- Facilitate internal communication among staff, ensuring smooth task delegation, request tracking, and issue management.
Maximize revenue per booking
- Offer personalized services and amenities tailored to customer needs with attractive offers
- Customize guest experiences through targeted offers, such as promotions, packages, and services.
- Allow integration of peripherals and direct synchronization with PMS
- Easily adjust messaging campaigns and increase ROI by customer segment
Enhance the quality of the experience, ensuring customer satisfaction
- Increase the opportunity to improve service by 24% by collecting automated surveys during the stay to promptly resolve any issues
- Ensure seamless communication between guests and staff, improving satisfaction and effective complaint resolution.
- Monitor and improve operational performance with built-in analytics, control systems, and detailed reporting tools.
- Boost brand reputation and ratings through verified automated guest reviews and continuous experience optimization.
Engage customers comprehensively at all touchpoints throughout their stay
Before Stay
Use integrated automation tools and digital forms to ensure seamless pre-arrival experiences.
- Engage customers via live chat and AI-powered chatbots
- Increase cross-selling and upselling opportunities through automated messaging.
- Leverage digital registrations, market insights, and attendance tracking.
During Stay
Automate and synchronize inboxes to streamline handling of guest requests and service issues.
- Manage communications through unified inboxes across multiple channels and group messaging.
- Simplify ticket management, task assignments, and workflow monitoring.
- Conduct in-stay surveys and address negative feedback promptly.
After Stay
“Interact with guests in real time to boost satisfaction and business outcomes.
. A 1-point increase in guest ratings can lead to an 11% revenue boost.”
- Receive responses through automated messaging channels.
- Enhance ratings by integrating with platforms like TripAdvisor.
- Track and analyze customer feedback for continuous improvement.
ezGuest App - Hotel Service Booking Platform
A solution that enables quick and effortless hotel and service bookings for travelers in just a few simple steps.
