ezMessage - Guest Experience Platform

Product ezMessage

Engage and delight your guests with a premium 5-star experience throughout their stay.

Seamless Communication with Guests During Their Stay

Synchronize and automate communication across multiple channels such as SMS, email, WhatsApp, Airbnb, Booking.com, and more. Manage all guest interactions in one place.
Automated responses to FAQs via AI-powered chatbots, offering 24/7 instant support.
Provide automatic translation to allow connection with customers from all over the world
Direct integration with Booking, Airbnb, and Expedia.

Save time, personalize the experience

Effectively connect with customers through automated, personalized messaging.
Streamline the check-in process with seamless cloud-based integrations and forms directly linked to PMS.
Làm nổi bật các dịch vụ và cung cấp thông tin cơ bản cho khách hàng trên nền tảng kỹ thuật số
Facilitate internal communication among staff, ensuring smooth task delegation, request tracking, and issue management.

Maximize revenue per booking

Offer personalized services and amenities tailored to customer needs with attractive offers
Customize guest experiences through targeted offers, such as promotions, packages, and services.
Allow integration of peripherals and direct synchronization with PMS
Easily adjust messaging campaigns and increase ROI by customer segment

Enhance the quality of the experience, ensuring customer satisfaction

Increase the opportunity to improve service by 24% by collecting automated surveys during the stay to promptly resolve any issues
Ensure seamless communication between guests and staff, improving satisfaction and effective complaint resolution.
Monitor and improve operational performance with built-in analytics, control systems, and detailed reporting tools.
Boost brand reputation and ratings through verified automated guest reviews and continuous experience optimization.

Engage customers comprehensively at all touchpoints throughout their stay

ezGuest App - Hotel Service Booking Platform

A solution that enables quick and effortless hotel and service bookings for travelers in just a few simple steps.

Frequently Asked Questions

Here are some questions that you might find interesting. If you need any help, feel free to reach out to our hotline:

1. What is the customer experience?

Customer experience at a hotel, also known as GX, is the overall impression a guest has of your establishment. While most guest experiences in the hospitality industry are shaped by on-site interactions—such as with front desk staff or concierge—hotel owners should note that it also includes the pre-arrival and post-stay experience. The guest experience can even begin during the discovery phase of the customer journey, as potential guests may form impressions of your property through their digital experience using your hotel website and even your pricing.

2. What is a smart guest experience?

In the hospitality industry, a smart guest experience comes from a combination of anticipating guest needs and using technology to deliver a smooth and seamless experience, such as contactless check-in. While personalized experiences and services, along with proper hotel staff management and scheduling, will always play a role in the traditional guest experience, a smart guest experience leverages technology—such as customer experience management software and other management tools and applications—to align your team, anticipate customer needs, and elevate the guest experience beyond expectations.

3. What is guest experience management?

Guest experience management involves organizing your hotel operations to meet guest needs, address their requests, and exceed their expectations at every possible touchpoint. Effective guest experience management means anticipating guest needs, fulfilling requests, personalizing services, and addressing and resolving complaints. It also involves using management tools to track customer data, guest interaction metrics, and satisfaction levels as a way to improve customer retention and build long-term guest relationships.

4. What is the difference between guest experience software and guest management software?

Guest experience software and guest management software share similar, intuitive features. Property Management Systems (PMS) often have integrated functions to support guest management, such as processing guest data, while guest experience software can help modernize and streamline processes by offering digital services like pre-check-in, contactless check-in, digital keys, and enhanced guest communication. A guest experience platform provider should offer features that manage both the guest experience and the guest data needed for hotel operations. To distinguish between the two:

Guest experience management software features include:
- Advanced guest communication tools, such as a unified inbox for replying to messages using the guest’s preferred communication method and language
- Live chat or chatbot messaging and automated notifications for feedback and review requests
- Streamlined communication for your staff
- Data and analytics to monitor performance
Guest management software features include:
- Creating and storing guest profiles
- Managing reservations
- Information on check-in, check-out, and room status
- Analytics and reporting on guest demographics

5. What does a guest management system do?

A guest management system helps you manage all guest data and the check-in and check-out processes. It can also help you collect data about guests and their preferences so you can make more informed decisions on how to enhance the guest experience.